Returns & Exchanges
At The Cornish Company, we strive to ensure your delicious treats arrive in perfect condition, but due to the perishable nature of our food products, we handle returns and refunds with specific care. If there is an issue with your order, please notify us within 24 hours of delivery to ensure a swift resolution.
Report an Issue
Contact our customer support team via email with your order number and a brief explanation of the problem with your food items.
Provide Photographic Evidence
Since we cannot accept physical returns of perishable goods, please include clear photos of the packaging and the product to help us assess the damage or error.
Internal Review
Our quality control team will review your claim within 48 hours to determine if a replacement or a full refund is the appropriate course of action.
Resolution
Once approved, we will either dispatch a fresh replacement of your Cornish treats or issue a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing